FAQ

LoneStar operates as a sweepstakes site: you’ll see two main currencies — Gold Coins (GC) for gameplay and entertainment, and Sweeps Coins (SC) that can be redeemed for prizes. No purchase is necessary to receive Sweeps Coins; some offers are automatic at signup. GC have no cash value and no wagering requirement. SC carry a 1x playthrough across eligible games before redemption. Sweeps Coins are subject to a daily redemption cap (10,000 SC/day) and expire after 60 consecutive days of account inactivity. This model lets you enjoy games without traditional real-money gambling constraints while still giving a path to redeem winnings from Sweeps Coins.

Signing up is fast. Click “Sign Up,” enter your email and a secure password, and confirm basic personal details. New accounts automatically receive qualifying signup offers where applicable. Make sure the information you provide is accurate — you’ll need it for verification if you request Sweeps Coin redemption. Account creation is available to players 18+ and is restricted in certain U.S. states; see the eligibility section below before registering.

LoneStar promotes a generous welcome package — listed as “Up to 500K GC + 105 Free SC” — plus an automatic No Deposit Welcome Bonus that credits 100,000 Gold Coins and 2.5 Sweeps Coins on account creation. SC are playable across eligible games with a 1x wagering requirement and can be redeemed once you meet verification rules. Gold Coins are for play only and aren’t redeemable. Offers can vary by region, so check your account notifications and the promotions page for the latest details and any time limits.

Daily Login Bonus: Log in and click the “Claim Now” button to receive the daily reward (typically 100,000 GC + 2 SC). This must be claimed manually each day. Referral Bonus: Share your unique referral code; when a friend signs up using it, both accounts can receive Sweeps Coins according to the referral promotion. Sweeps Coins from these promos have the same 1x playthrough and expiration rules. Check the promotion terms for any specific qualifying actions or limits.

Wagering requirements apply to Sweeps Coins only. LoneStar uses a straightforward 1x playthrough for SC across eligible games — for example, 1 SC requires one SC worth of played bets before redemption. Gold Coins do not carry wagering requirements because they aren’t redeemable. Keep in mind that game contribution rates are treated uniformly here (1x) and that Sweeps Coins expire after 60 consecutive days of inactivity, so play and redeem within that window.

LoneStar accepts major card payments, including MasterCard and Visa, and operates in USD. Because the site uses a sweepstakes model, actual cash redemptions are tied to Sweeps Coins and require verification. Redemption rules include a daily maximum of 10,000 SC and minimums for cash or gift card redemptions (minimum cash redemption: 100 SC; gift card minimum: 45 SC). Withdrawal processing can require identity verification to complete; allow time for KYC review as noted in the verification FAQ.

For Sweeps Coin redemption you’ll typically need a government-issued ID, a selfie for identity confirmation, and a recent utility bill or other proof of address. LoneStar reviews submissions and typically processes verification within 1–3 business days, though times can vary with document quality and volume. Note that only one Sweeps Coin redemption request can be open at a time, so ensure your documents are clear to avoid delays.

Yes. LoneStar’s library, including titles from Pragmatic Play, is optimized for mobile web and most modern iOS and Android devices. You can play directly in your mobile browser without downloading a native app in many cases. Games from Pragmatic Play are built to adjust to different screen sizes while keeping controls simple, so you can enjoy the same gameplay on phones and tablets as you do on desktop.

LoneStar uses industry-standard security measures — including encrypted connections for account data and secure handling of payment information — to protect player information. Game fairness comes from reputable providers like Pragmatic Play, which use certified random number generation for outcomes. Because LoneStar operates as a sweepstakes site rather than a real-money casino, the service is presented for entertainment with a path to redeem Sweeps Coins under specific rules.

If you experience problems (failed loads, account errors, payment hiccups), try these quick fixes: refresh the page, clear browser cache, update your browser or mobile OS, and try a different device or network. If issues persist, capture a screenshot and contact support via live chat or email. Include your username, device type, browser version, and a description of the problem to speed up resolution.

Players must be 18 or older. LoneStar’s sweepstakes service is restricted in certain U.S. states: Connecticut, Delaware, Idaho, Louisiana, Maryland, Michigan, Montana, Nevada, New Jersey, New York, Rhode Island, Washington, and West Virginia. If you live in a restricted state, you won’t be able to participate in Sweeps Coin offers. Always confirm your eligibility during signup.

LoneStar provides several support options: an on-site FAQ for quick answers, live chat for real-time help, and email support at support@lonestarcasino.com for detailed requests or document submissions. Live chat is the fastest route for common account or bonus questions; email is best if you need to attach verification documents or want a written record.