Support

Need help fast? LoneStar Casino puts real people within reach. Our live chat connects you with a trained agent almost instantly — typically within a minute — for account questions, promotional clarifications, or gameplay guidance. Prefer written support? Email us at support@lonestarcasino.com and expect a helpful reply within 24 hours. If you’d rather speak by phone, request a callback through live chat or by email and we’ll arrange a call, usually within a few hours.

Quick response windows so you don’t wait

We know timing matters. Typical response times are:

• Live chat: immediate connection, answers in minutes.
• Email: detailed responses within 24 hours; faster for simple questions.
• Phone callback: available by request and arranged promptly, often within a few hours.

If you’re dealing with time-sensitive matters — like limited-time promotions or withdrawal requests — use live chat for the speediest resolution.

Find instant answers in our FAQs and Help Center

Before contacting support, check the FAQ section for clear, searchable guidance on deposits, withdrawals, bonuses, and account verification. The Help Center covers common topics like the No Deposit Welcome Bonus, Daily Login Bonus, referral rewards, and VIP Club rules, plus brief overviews of wagering and redemption limits so you can resolve many questions without waiting.

Support that understands accounts, payments, and gameplay

Our agents are trained on the specifics that matter to players: verifying identity for Sweeps Coin redemptions, processing deposits and withdrawals via MasterCard and Visa in USD, and clarifying bonus terms — including playthrough rules and daily redemption caps. KYC verification for Sweeps Coin cashouts typically takes 1–3 days, and our team will guide you through required documents (ID, selfie, utility bill) and update you until the process is complete.

Personal, approachable help every step of the way

You’ll get a human response, not a script. Our staff treat every message with care, whether you’re troubleshooting a login issue, tracking a payout, or checking eligibility for the Up to 500K GC + 105 Free SC welcome offer. Expect clear explanations, friendly tone, and follow-through until your issue is resolved.

How to get in touch now

If you want a broader perspective on LoneStar Casino’s features and bonuses, check our full review — it’s a quick way to see how support fits into the overall experience.

We’re available around the clock to help you keep playing with confidence, answer questions, and move you toward the outcome you want. Reach out — we’ll be ready.